How does your ordering process work?
When you would like to purchase a product you click the bright gold "add to shopping cart" button on the right-hand side of the screen (you can update items in your shopping cart any time throughout the browsing process, as your order will not actually be placed until you click the "checkout" button in your shopping cart).
Items in your shopping cart can be viewed, added or removed at any time by clicking on the "view shopping cart" button on any specific product page.
When you are finished ordering and ready to pay, you may press the "checkout" button. This will take you the first page of the checkout process where you will be asked to fill in your address in order to calculate shipping.
The next page will show your order total, plus the shipping total. On this page you will be asked to fill in your shipping and billing information.
Once all the information is complete (the next page will tell you if you left any important information out) you will be taken to the Paypal payment page. If you are unfamiliar with Paypal, there is a line of text you can click on that will give you more info about Paypal. Otherwise you can click on the "make a paypal payment" button to go to the payment page.
If you have a Paypal account you will be able to login here. If you do not have a Paypal account, you can either sign up for one, or just enter your shipping and billing information like you did before (this is for Paypal's system, not ours). You do not need to sign up for a Paypal account to pay for items from our site! They ask for your shipping and billing information to be sure that the card yor are using is yours. Paypal has a number of safety measures that they employ. If you do not wish to go through this process again, you can either email us, or we will email you asking how you would like to pay.
How safe is your ordering process?
Our ordering process is extremely safe! Our whole shopping cart is on a secure system, meaning that your information cannot be hacked into (it also means that pressing your browser's "back" button will take you to a "Warning: Page has expired" page and you will have to refresh the page). If you have any questions about the security of the order page, or the Paypal payment page, there are plenty of links throughout that will explain the safety of the ordering process.
This is a secure site, no personal information is ever shared or sold to other sites, telemarketing agents, etc.
If you find any problems with a completed transaction you may email us and we will fix it immediately.
What forms of payment do you accept?
We accept Credit Cards, money order/cashier's check, personal check (will be allowed to clear before order is sent) and Paypal.
All of our online orders are processed through Paypal. You do not need to have a Paypal account to pay with a credit card, but at the end of the ordering process you will be asked to type in your shipping and billing info again on the Paypal payment page (this is for security reasons). If you wish, you may send your information to us via email, and we will process your payment that way.
Do you ship outside the US?
Currently we only ship to the US, (including Alaska and Hawaii) and Canada. If you live outside the US and would like us to ship something to you, please email us and we will work out the shipping charges.
When can I expect to receive my order?
Please allow at least one week to receive your order. Certain orders like Prayer Candles and many of our handmade items may take slightly longer. If you have questions about the status of your order, feel free to email us.
What about custom orders?
If you are ordering something that you would like charged in a specific way, add your request to the "comments" section when you place your order. Many of our handmade products are made to order, and making them with specifics is not usually a problem.
Or, if you have an idea for something you would like made for you (a custom herbal blend, a specifically-charged Prayer candle, a silver dreamcatcher or pentacle) email us with your idea/request and we will work out cost and shipping.
Where is your storefront located?
We are located at 1050 Congress St. in Portland, ME. Please contact us for directions.
How do I get more information about classes/services?
If you are interested in any classes or services, please contact us (by email or phone) to set up an appointment. You may also stop into the store.
